Copy of FAQs
WHAT ARE LACECLIPS®?
LaceClips® is a smart activity tracker that attaches to your shoes and tracks your fitness activity across multiple different sports.
Our patented lace locking technology ensures that your laces stay put so you can focus on the game.
WHERE CAN I SEE MY LACECLIPS® STATISTICS?
HOW DO I SYNC MY LACECLIPS® TO THE APP?
LaceClips® connects wirelessly to your device to monitor your progress, help improve your fitness & crush your goals.
WHAT ARE LACECLIPS® SUBSCRIPTIONS?
*COMING SOON* With LaceClips® subscriptions you can subscribe to your favorite pros to watch them train, recreate their routine and get advice from professional trainers and coaches.
ADDITIONAL FAQS & TROUBLESHOOTING
How do I connect my LaceClips® to my device? Click the bluetooth icon and shake the device to connect
My phone does not find my LaceClips® what do I do? Make sure bluetooth is turned on your phone and battery charged on device.
How do I lock the laces? Refer to the video above
How do I remove the cap? Click the snap by the notch on the front plate
How do I know it is connected to my phone? The light goes on while connecting to my phone.
Can I use without Wi-Fi or cell service? Yes both
How long does battery last? 2-3 weeks
How do I know my LaceClips® are Charging? when the blue light is blinking it is charging. When the blue light is solid it is fully charged.
Where do I see battery life? On the connect screen after connecting via bluetooth
Can someone else use my device with his phone? No, each device is registered to a phone
How can I see a specific sports data from my workouts? Top of workout screen gives you option
How do I challenge friends? Visit the Challenge section on the app
How can I see my peak data? Toggle on activity page with your data
How can I stream the live feed data? Toggle when you hit record
Is there a reset button? Yes, press the pin hole next to the USB
My workout did not load. Why? Check your Wi-Fi or cell service
Why are some of my statistics missing? Check that you have entered in weight, height etc.
Can I compare to my friends without subscription? Yes
Where can I subscribe to the pros? View to the pro section on menu bar
What is the warranty? 1-year limited manufacturers warranty from date of purchase
What is the return policy? 15-day return policy